01 · Experience Layer
User interfaces, inbox, pipeline, wizards, editors and dashboards.
BLUETRIX Developers
A modular architecture for connected interactions.
Clear layers, responsibilities and boundaries preserve context, ownership and traceability.
Architecture objectives
Preserve context, ownership and boundaries.
- Preserve business meaning across system boundaries
- Define information responsibility clearly
- Develop components independently
- Make interactions and state changes traceable
- Integrate AI and automation in a controlled way
- Align security with business boundaries
- Enable integrations without mixing ownership
Architecture layers
A logical architecture view.
The layers describe responsibilities and do not claim a specific deployment topology.
02 · Interaction Layer
Channels, dialogues, forms, bots, campaigns and interaction histories.
03 · Product Domain Layer
Commitments, opportunities, service requests and other business objects.
04 · Intelligence Layer
Classification, enrichment, summarisation, scoring, recommendations and AI agents.
05 · Orchestration Layer
Workflows, rules, playbooks, tasks, handovers, wait times and escalations.
06 · Integration Layer
APIs, webhooks, events, import, export, synchronisation and external systems.
07 · Platform Control Layer
Identity, authorisation, tenant context, security, audit, configuration and observability.
Reference architectures
Document types without invented IDs.
- Product Capability Map
- Product Information Model
- Interaction and Contract Model
- API and Interface Architecture
- Product Event Architecture
- Product Decision Model
- Security and Authorization Architecture
Product Domains
Clear business boundaries.
Commitment Domain
Promises, expected actions, deadlines, responsible parties and fulfilment status.
Opportunity Domain
Need, potential, pipeline state, value and development of a business opportunity.
Service Request Domain
Acceptance, classification, processing, handover, escalation and closure of a request.
A service request may reveal an opportunity. This does not turn the service request itself into an opportunity.
Contract-Based Interaction
A contract makes meaning and boundaries explicit.
- Purpose and meaning
- Calling and receiving role
- Required identity
- Input information
- Preconditions
- Results
- Error cases
- Timing expectations
- Idempotency
- Authorisation
- Generated events
- Audit and correlation
Interaction types
Synchronous, asynchronous or hybrid.
Synchronous
Immediate response within a clear time boundary.
Asynchronous
Long-running processes, events, notifications and decoupled responses.
Hybrid
Synchronously accepted request followed by asynchronous processing.
Event Architecture
State changes as traceable events.
Events describe state changes that have occurred. They are neither commands nor non-binding statements of intent.
- Event identity
- Event type
- Resource
- Business context
- Time
- Triggering interaction
- Correlation
- Workspace or tenant context
- Responsible source
- Contract version
Decision Boundaries
AI output is not authority.
- 1Observed fact
- 2Derived signal
- 3AI output
- 4Recommendation
- 5Rule or approval
- 6Authorised decision
- 7Action and event
Security by Boundary
Distinguish technical access from business permission.
Technically successful access does not automatically imply business permission.
- Identity
- Role
- Workspace or tenant context
- Resource
- Action
- Ownership
- Data classification
- Process status
- Delegated permission
- Audit requirement
Reliability
Architecture requirements, not blanket implementation claims.
- Idempotency
- Retries
- Timeouts
- Partial failures
- Duplicate events
- Ordering issues
- Error handling
- Correlation
- Auditability
- Safe resumption
Architecture that preserves context and responsibility.
Next, explore identities, business objects, relationships and ownership in the BLUETRIX Data Model.