Voice
Connect supported voice interactions with the case and its history.
VOICE & MULTIMODAL INTERACTIONS
Customers choose the channel. Context stays connected.
BLUETRIX connects voice, text, forms and other touchpoints in one shared interaction history. A conversation can begin in one channel, continue in another and conclude as a structured business process.
Non-linear journeys
An interaction can span many touchpoints.
In BLUETRIX, every step remains connected in the same business context.
- 01Print touchpoint
- 02QR code
- 03Form
- 04phone enquiry
- 05Email or messaging
Modalities
Supported channels in one interaction history.
Available channel connections depend on the configuration and supported integrations.
Messaging
Continue configured messaging and text conversations in the same context.
Assign messages and confirmations to the interaction.
Forms
Capture structured information and pass it into processes.
Images and documents
Keep supported files available as part of a case.
Print, QR and NFC
Connect physical touchpoints with configured digital journeys.
Channel switching
Switch channels without starting over.
- 01QR scan
- 02Form
- 03Bot conversation
- 04Employee task
- 05Call
- 06Confirmation or follow-up
Voice processes
Voice as part of a controlled process.
Supported voice processes can handle or prepare clearly defined tasks. They do not promise fully autonomous telephony.
- receive enquiries
- classify requests
- capture contact and case data
- prepare appointments
- document callback requests
- provide information
- hand over cases
- document outcomes in the timeline
Multilingual interactions
Collaboration across language boundaries.
Multilingual interactions and translations can support teams and partners. The visible original remains available for traceability and review.
Next step
Turn a touchpoint into a business process.
Depending on rules, permissions and available product capabilities, an interaction can prepare next steps.
- prepare tasks
- create or enrich contacts
- prepare opportunities
- prepare service requests
- prepare appointments
- trigger automations
- prepare follow-ups
Use Cases
Multimodal interactions in practice.
- lead intake and qualification
- appointment and callback management
- service and support
- complaints with evidence
- field sales
- multilingual collaboration
- print-to-digital journeys
- customer feedback and reactivation
Let customers communicate freely without losing business context.
Connect voice, text and other touchpoints in one continuous interaction flow.