Triggers
Start a flow from a defined event or touchpoint.
AUTOMATION ORCHESTRATION
Do more than automate tasks. Orchestrate the entire flow.
BLUETRIX connects triggers, rules, bots, forms, campaigns, AI agents and human decisions in end-to-end business flows. Every step receives context, accountability and traceable conditions.
Why orchestration
Complete processes need more than individual actions.
Orchestration connects technical steps, context and human accountability in a traceable flow.
- multiple entry points
- conditions and branches
- interaction context
- accountabilities
- wait times and deadlines
- AI-supported assessments
- human approvals
- escalations
- error handling
- traceable outcomes
Building blocks
Six building blocks of a connected business flow.
Rules
Evaluate conditions, states, deadlines and branches.
Intelligence
Supports classification, assessment and recommendations in context.
Actions
Execute approved process steps through connected components.
People
Handle decisions, approvals, tasks and escalations.
Measurement
Makes the status, history and outcomes of a flow traceable.
Wizard and templates
Guided from requirement to process design.
- Speed-to-Lead
- Lead assignment
- Proposal follow-up
- Appointment confirmation
- No-show prevention
- Service and support
- Scoring and prioritisation
- Reactivation
- Recommendations and reviews
- CRM synchronisation
- Print, QR and NFC processes
Connected components
Components do not work in isolation.
Structured submissions start suitable follow-up processes.
Captured information is available in supported conversations.
Responses remain connected with their source and history.
AI supports defined steps without replacing authorisation.
Human work and handovers remain part of the flow.
Online and offline
Physical signals become part of digital workflows.
- Call → callback task
- NFC tap → conversation
- QR scan → form and follow-up
- Print campaign → digital journey
- Form → print job
- Coupon or code → response analytics
- On-site contact → opportunity or service process
Control
Develop flows with traceability.
Where supported by the relevant product capabilities, flows can be edited as drafts, tested, activated, paused or duplicated. Import, export, status and process history remain subject to the implemented feature scope.
Automation is not autonomy. Approvals, permissions and human decisions remain explicit parts of the flow.
Build processes that extend beyond individual tools.
Orchestrate communication, intelligence, automation and human work in one shared business flow.