Interaction Graph™
Connects people, companies, opportunities, service requests, campaigns, tasks and events.
THE INTELLIGENCE LAYER
Understand what an interaction means - and what matters next.
Interaction Intelligence connects history, context, intent and business value. This enables BLUETRIX to identify relevant signals, establish connections and recommend the next meaningful step.
More than analytics
Every interaction contains business signals.
Business communication contains far more than text or individual data points. One enquiry may simultaneously reveal a need, time pressure, an objection, purchase intent and a new commitment.
Interaction Intelligence therefore examines not only what was said, but also:
- who is involved
- the context of the interaction
- which events came before it
- what intent is evident
- how urgent or valuable the situation is
- which rules and goals apply
- which next step makes sense
Intelligence Layer
The intelligence components.
Interaction Timeline™
Shows the complete development of a relationship or case across every channel.
Interaction Score™
Assesses interactions based on activity, response time, intent, urgency, fit and potential.
Interaction Engine™
Processes events, rules, context and recommendations and supports the selection of meaningful follow-up actions.
Interaction DNA™
Describes recurring patterns such as preferred channels, topics, response behaviour and process histories.
Intelligence Flow
Turn signals into next steps.
- 01Capture
Record relevant interactions and events.
- 02Connect
Associate actors, history and business objects.
- 03Understand
Recognise intent, topic and context.
- 04Assess
Evaluate urgency, fit and potential.
- 05Act
Support an authorised follow-up action.
- 06Learn
Observe outcomes and evaluate impact.
AI agents
Specialised AI agents for specific tasks.
Each agent supports a clearly defined task. Decisions and actions remain bound to roles, rules and approvals.
Intent Classifier
Assigns an identifiable intent to a defined category.
Lead Qualifier
Supports structured lead assessment using approved criteria.
Conversation Summarizer
Summarises a conversation history for further processing.
Follow-up Writer
Creates a draft context-aware follow-up message.
Meeting Booker
Supports appointment scheduling within defined availability.
Objection Handler
Suggests suitable responses to objections using defined information.
Sentiment Analyzer
Assigns linguistic signals to a traceable sentiment tendency.
Enrichment Agent
Adds approved information from defined data sources.
Control
Recommendations are not automatically decisions.
Interaction Intelligence supports people and processes but does not assume business authority without control.
Every component operates within defined roles, permissions, data sources and permitted actions.
BLUETRIX distinguishes between:
- identified signals
- AI-generated content
- recommendations
- rule-based actions
- authorised decisions
- human approvals
Everyday use
Interaction Intelligence in daily work.
Inbox
Summarises histories, identifies requests and supports prioritisation.
Pipeline
Relates signals to opportunities and makes relevant next steps visible.
Forms
Connect submissions with existing context and suitable follow-up processes.
Bots
Use defined roles, content and handover rules for supported conversations.
Campaigns
Make responses, conversations and resulting opportunities traceable.
Service
Identifies requests, urgency and context for controlled processing.
Context
Intelligence needs context.
Reliable support comes from connected information, clear accountabilities and defined rules.
- complete interaction history
- company and contact data
- current business goal
- process status and accountability
- roles and permissions
- approved data sources
- rules for automation and escalation
Measurability
Measurable and controllable.
- 01response and processing times
- 02progress and conversion
- 03activity and engagement
- 04funnel abandonment
- 05handovers and escalations
- 06usage and cost of AI agents
- 07impact of recommendations and automations
Identify the next meaningful step before an opportunity is lost.
Experience how BLUETRIX connects and assesses interactions and turns them into controlled business processes.